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How MurCal’s Municipal Control Solutions Helped East Bay Municipal Utility District Efficiently Serve Their Customer Base

Written by
The MurCal Blogster
Published on
August 27, 2021 at 7:29:46 AM PDT August 27, 2021 at 7:29:46 AM PDTth, August 27, 2021 at 7:29:46 AM PDT

East Bay Municipal Utility District’s leadership in water treatment

Since 1923, the East Bay Municipal Utility District (EBMUD) has focused on community. As a public agency, East Bay delivers essential water and sewage treatment services to over 685,000 customers across approximately 331 square miles of land. Covering all aspects of water supply, from construction to sustainability measures and everything in between, East Bay has long been committed to improving access to clean water for its clients.

EBMUD’s pump controllers were insufficient to serve a large population

In 2018, East Bay began manufacturing in-house portable pumps that soon became inadequate and slow. With a large customer base, they needed to find more efficient, personal, and dependable outside support to upgrade their outdated control system.

How MurCal streamlined East Bay’s municipal pump controller production

Fortunately, they didn’t need to look far. The East Bay team recalled their previous positive experiences working with Murphy controllers. This immediately prompted them to reach out to MurCal, the Master Distributor for Murphy products, to revolutionize their pump controllers.

Andrew Wescott, an Instrument Technician at East Bay, emphasized the profound internal transformation East Bay underwent after working with MurCal. Externalizing all of their production needs for their portable pumps was a smooth process. The MurCal team was responsive to questions and concerns and having direct contact with the engineers significantly lightened East Bay’s workload.

For EBMUD, there were two compelling factors for working with MurCal: familiarity and confidence with MurCal’s products and team. Wescott added, “Everything went smoothly from the first phone call. The process was very smooth, and Brad worked as a liaison between myself and the MurCal engineers.”

MurCal’s municipal controls expertise has helped accelerate East Bay’s growth

Working consistently with MurCal over the last two years drove East Bay’s immense growth. MurCal’s biggest goal was helping East Bay accomplish an over-the-counter portable pump controller with all associated accessories attached. Now, East Bay has a centralized kit for installation, streamlining the process and allowing them to reorder needed parts and associations all at once.

Wescott described this efficiency as one of MurCal’s greatest assets, noting that if he “does run into other municipalities, [he] will definitely be letting them know about this controller.”

Looking ahead, he explained how excited he was to see these new controllers in action during the upcoming seasons. He would not have changed anything about the past two years working with MurCal. The entire process, from working with the engineers to the product’s final installation, exceeded his expectations.

Researching the best municipal control solutions partner is a good business investment

Whether you’re in the municipal sector like East Bay Municipal Utility District, the agricultural industry, or any other industry that requires powered and automated engines - who you partner with to provide your control solutions and expertise matters. Sure, it can seem daunting to know where to start looking - especially if you’ve had a ‘go-to’ provider for years or even decades. But just because you already have systems in place, doesn’t mean they’re necessarily the best for your business.

Taking the time to do so will not only benefit your product quality and day-to-day workflow efficiencies, but also your bottom line, peace of mind and perhaps most importantly, it will help satisfy your client/customer base.

Our team can create custom solutions to help control, diagnose, and monitor your mission-critical equipment.

Our tagline, “One call, problem solved” means the first call you make is the most important. It gives us the opportunity to provide you with hands-on quality technical support to resolve or create a solution for your needs immediately. When you’re looking for a time and cost-saving solution, MurCal can deliver. Learn more about our services and product development process by contacting us here.